Sewell's Plumbing & Air Services

William Adcock
1 Star
Horrible. Do not use. They do not know how to treat professional companies that want to do business with them. When you simply ask that their tech call in to check in from the location, which is standard protocol especially for a job that is at a bank, the response was "uh.. hold on.....". Cancelled on the job the morning they were to show up. Very unprofessional. If you do use them, get everything in writing first. EDIT: As you can see from their response. Unprofessional. I don't think they realized they just shot themselves in the foot with their response. We work all over the country with various plumbers, electricians, and other trades. We've never had this kind of issue with any other "professional" company before. It's not jumping through hoops when the security of a BANK is involved which they were told was were the work was to be done. Would you trust just anyone going into a BANK to do work without some type of check in system? Would you trust the bank that did not require such? This company just proved on by their own admission, in their response to this review, they cannot be trusted.
Thursday 14th March 2024

Tonya Reinhart
5 Star
Sewell’s was very responsive to our air conditioning issue with our rental cottage at Arbor Terrace. Mike and, I believe, Alex were both very professional and detail focused with diagnosing the problem and explaining the issue. Highly recommend!
Monday 5th February 2024

Pamela Graham
5 Star
By far, the best plumbing company in this area. They are a tad bit expensive, but worth every dollar. Plumber's are exceptionally knowledgeable and friendly. I only call Sewell's for my plumbing needs
Wednesday 14th February 2024

G McAfee
1 Star
Sewell plumbing sent to plumbers to install plumbing from the kitchen sink to the existing drain pipe. They also needed to replace a section of cast-iron pipe behind the wall that they broke. I personally opened the back of all of the cupboards, and removed the drywall so that the plumbing was exposed. Even though only one plumber could get into the cabinet at a time, I was charged for two plumbers being there. I was charged $140 an hour for the plumber and $70 an hour for the second plumber that they called his assistant. His job was to run out to the truck and get things for the other plumber. The job cost? $1200. That is a ridiculous price for the work that they did. It took them four hours to connect the PVC pipes from the sink drain to the drain pipe in the wall. I called and spoke to the company and expressed that that was way more than I was expected. The response was completely unsympathetic and just stated that that is what the price is and it’s based on how long it took them in to do that job.
Thursday 6th April 2023

Tom Lelyo
4 Star
On Site Professionals are fantastic. They get the job done, don't make a mess, and take care of business. Scheduling and billing on the other hand are why they get a 4 out of 5 stars. I got a call from the billing department today saying we had an outstanding bill from 2 months ago in the amount of $1,200. This was the first time I was hearing about this bill from 2 months ago which I assumed was paid. Now, let me be clear, I understand (and the rep made it clear) that they likely had reached out multiple times - but this was the first time it was being brought to my attention. Normally not a problem, but then the rep added, "if this bill is not paid we can put a lien on the property." This irked me. Again, to be fair, she said it in as kind a manner as she could muster, but I still felt a tinge of "attitude" which may or may not be present. And when I said, "ok no problem, let me check with my wife why she signed for it and didn't pay you - and also I'm looking at my bank statement and see a payment to ANOTHER plumbing company in the same date range, let me check that out" she responded again with "we reached out multiple times and if you don't pay we can put a lien on the house." I understand the importance of reviews. I also believe in giving honest reviews based on my personal interaction with the company. This is not the first time I called them and got a representative that came across as snippy or "had better things to do" or defensive for the company to the point of making me, the customer, feeling inferior, incorrect, and small. I believe the company overall is a good, solid, local company and I would recommend them to others, hence 4 out of 5 stars. I hope they continue to work on their customer service, especially when scheduling and collecting bills. PS within 5 minutes after hanging up, I checked my account, checked with the other company, and my wife and confirmed the bill was not paid and promptly returned to Sewell to pay the bill.
Wednesday 9th August 2023